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IT Infrastructure Support Outsourcing

MATADOR provides desktop and infrastructure support with expertise in technologies from Microsoft, Cisco, Sun, Linux, Kaspersky, Ipswitch, SonicWall and more.

We ensure that our qualified IT professionals – from project managers to network engineers inclusive of service desk analysts can integrate seamlessly into your team.

All of our IT professionals work towards a core objective of helping our clients to achieve excellent business performance while getting full advantage of their technology investment.

Project Management
With an outsourced project, MATADOR takes on the direct management of the outsourced work required by you. The MATADOR project manager/s is now the one that has to ask the quality assurance questions to make sure the vendor project is progressing as it should. MATADOR has highly experienced Project Managers and Service Delivery Managers whom you can rely on to get the job done.

Network Management
Being certified to many key MNC partners, MATADOR has recruited a highly experienced team of pre and post sales consultants to assist you with your networking requirements.

Whether site visits to consult and propose a more robust environment or to do business health checks and monitoring, MATADOR can support the end- to-end process of Network Management.

Managed Desktop Services
MATADOR has a team of IT professionals that takes care of your desktop environment. With our team’s expertise, we provide procurement, installation, maintenance and management of your desktop infrastructure that are tailored-fit to your business needs.

Our team of specialists applies a proven methodology, which, over the last decade, has resulted in success in a variety of different projects for MNC organisations across both the FSI and IT industries.

Service Desk Support
As the single point of contact (SPOC) manning the nerve-center of communications, MATADOR understands the critical role that Service Desk Supports have in providing appropriate help to clients in a timely manner. With the expertise of MATADOR’s group of Service Desk Supports, we ensure the efficient and effective and effortless handling of both incidents and service requests from your business.

Hardware & Software Maintenance
In ensuring a smooth business flow, MATADOR provides competent On-site Engineers on a regular basis to upkeep your hardware and software. They will be in charge in delivering comprehensive support for businesses of all sizes and environment.

Our On-site engineers will provide their expertise on hardware and software services such as product installation and retirement, warranty upgrades and self-maintenance, proactive care to 24×7 problem resolution.

Business Continuity Services
Successful businesses expect the unexpected, and they plan for it. Network outages, hardware failures, and natural disasters can all damage an otherwise healthy business, putting critical data at risk, interrupting services, and causing significant loss of revenue.

Our team of IT professionals provides Business Continuity solutions that help you create a strong business continuity and disaster recovery plan, so you can be prepared for seamless, uninterrupted operation and avoid excessive downtime and reduced productivity.

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