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Outsourcing Solutions

MATADOR tailors each outsourcing engagement to meet your specific needs, employing flexible and timely service models drawn from our years of experience in all key industries.

By tapping into our pool of IT resources, many benefits can be realised. These include:

  • Increased Productivity
    Free internal resources to focus on strategic initiatives while we simplify the day-to-day management of your IT operations.
  • Cost Savings
    Lower your Total Cost of Ownership (TCO) and optimise IT spending with service cost transparency.
  • Flexibility & Scalability
    Leverage on MATADOR's shared infrastructure model to meet evolving business needs.
  • Improved Expertise
    Gain access to certified skill sets and industry-standard methodologies.

Benefit from our dedicated technical support from our 24x7 Regional Service Desk and take advantage of our back-fill support and industry-standard Service Level Agreements (SLAs):

Service levels available are:

  • Option 1 – 24 x 7 x 2 hours response time (4 on-site)
  • Option 2 – 8 x 5 x 2 hours response time (4 on-site)
  • Option 3 – 8 x 5 x Next Business Day

Benefit from a dedicated back-fill support, industry-standard Service Level Agreements (SLAs) and technical support from our 24x7 Regional Service Desk.

We can provide you with either one skilled IT professional to complement your internal workforce and/or a team of technical experts, who will function as part of your team, to support a full range of your technology needs. MATADOR can help and support your organisation by focusing on winning strategies through our IT Infrastructure Support Outsourcing and Application Support Outsourcing Solutions.

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